Articles on: Steer New: Daily Activity Report

Submitting Problems Encountered

Last Updated: June 19, 2024


Submitting Problems Encountered on Steer’s Daily Activity Report


The Problems Encountered section covers how to document them, detailing where they arise. Clearly define the problem, provide relevant details, and update the status accordingly for well-informed decision making and efficient resolution.


Instructions:


  1. On the Daily Activity Report menu, tap Problems Encountered where you can view, add and manage problems.


Fig. 1: Problems Encountered Section

  1. You will be taken where a list of ongoing problems will be displayed.


Note: To edit an existing problem, tap on the specific item from the list and make any necessary adjustments to update the item.


  1. Tap on the Add button to add a new item of problem encountered.


Fig. 2: Problems Encountered List


Note: The status of a newly added items is automatically set to Ongoing. You can change it if necessary.


  1. In the Problems Encountered field, describe the issue you have encountered.


Fig. 3: Problems Encountered Field

  1. Choose the **Type **of problem from the dropdown.


Fig. 4: Problem Encountered Type

  1. Select the person to Assign this problem from the dropdown.


Fig. 5: Problem Encountered - Assign To

  1. Tap the appropriate Status to determine whether the problem is Ongoing or Resolved.


Fig. 6: Problem Encountered Status


Note: Submitted reports from previous days are visible on the list, unless the issue is marked as resolved. If a problem is marked as Resolved, you need to fill in the Action Taken field.


  1. Specify the Actions that need to be taken to address the problem.
  2. Tap on X to cancel or tap on Save to confirm your entry.


Fig. 7: Problems Encountered Action Taken & Save

  1. A confirmation pop-up will appear, allowing you to Save and Submit a New Item, Save and Exit, or Cancel. This will route you back to the Daily Activity Report menu.


Fig. 8: Problems Encountered Confirmation




Accessing Daily Activity Report
Reviewing and Sending the Report



Need more help? Send us an email at cs@steerplatform.com, or send us a message on the chat widget.

Updated on: 25/09/2024

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